Consumer Council FAQs
what are some of the other ways the consumers' council assists
Cambridge residents?
The Council provides written or telephone consumer rights
information on the following topics:
- Automobile Purchases
- Automobile Repair
- Landlord/Tenant Laws
- Health Spa Laws
- Credit & Debt Collection
- Retail Shopping Rights
- Telemarketing Fraud
- Mail Order Sales
- Small Claims Court
Offers speakers for Consumer Education Workshops held in the
community at senior centers, local schools, on CCTV, etc.
Assists in the development of and advocacy for new consumer
protection legislation. The Council staff works closely with
consumer protection network of local, state, and federal agencies.
what should I do if I desire to file a consumer complaint and
obtain mediation assistance?
You should contact the Consumers' Council and a form will be sent
to you.
What information do you have regarding consumers and their rights?
The following brochures are available at the Consumers' Council:
- New Car Lemon Law
- Lemon Aid Law
- Used Vehicle Warranty Law
- Auto Repair Rights
- Tenant's Commandments
- Shopping Rights
- Home Improvement Contractor Law
- Health Clubs
- Managing Credit and Debt
- 30-Day Demand Letter
- Small Claims Court
- Self-Help Approach
- Moving in Massachusetts
- Bill of Consumer Rights
- Car Smart
Take the Consumer's Quiz