Consumers' Quiz Answers

1)   YES   a)                      2)   B   a)
     YES   b)                           A   b)
     NO    c)                           A   c)
     NO    d)                           B   d)
     NO    e)



3)   YES - Federal Mail Order Rule calls for four weeks maximum
     unless given notice prior to purchase that it will take longer
     than four weeks.


4)   NO - As of 7/1/92 all contracts must be in writing, the
     contractor registered with the state, and payments to be 1/3
     up front, 1/3 during, and 1/3 after completion.


5)   NO - They do not have insurance coverage, usually, but do have
     a duty to give you the replacement cost of the garment, less
     depreciation i.e. three months old means 100% value but three
     years may only mean 50% value.  Most dry cleaners do not
     quickly accept responsibility and others claim it was a pre-
     existing condition or a manufacturing flaw.


6)   Credit Card - Your credit card company can cancel charge and
     retrieve payment electronically from merchant if goods never
     arrive.



7)   B - You can keep it.  It was unsolicited and not an authorized
     shipment so it can be viewed legally as a "gift".


8)   NO - There are many generously paid "pitchmen" for products
     and there is no reason to believe they only agreed because
     they personally tested the quality of the product or evaluated
     the ethics of the merchant.

9)   NO - If you receive nothing or refused (or returned) the
     package because you believe the sale was misrepresented to
     you, your credit card company can electronically retrieve or
     "chargeback" their payment to the merchant and credit your
     account.

Call: 349-6150